Re: [SLUG] Technical Support Ticket system

["Rev Simon Rumble" <simon@xxxxxxxxxx>]

On 24/8/2005, "Peter Rundle" <prundle@xxxxxxxxxxxxxx> wrote:

>Just after some advice / opinions about the above (on Linux of course)
>for a medium sized organisation to keep track of the constant stream of
>requests.
>
>I'm looking for a relatively simple product, have considered Bugzilla
>but it's perhaps better suited to software development.

RT.  There is none finer:

http://www.bestpractical.com/rt/

Beauty of it is that it's incredibly email-oriented, so the end-user
just fires off an email to support@xxxxxxx (or can use a web interface)
and all their interaction from there is via email.  Or they can use the
web interface, if you like.

mod_perl and works with a range of databases.