Re: [SLUG] Technical Support Ticket system

[marty@xxxxxxxxxx (Martin)]

$quoted_author = "Peter Rundle" ;
> 
> Just after some advice / opinions about the above (on Linux of course) 
> for a medium sized organisation to keep track of the constant stream of 
> requests.
> 
> I'm looking for a relatively simple product, have considered Bugzilla 
> but it's perhaps better suited to software development.

request tracker

www.bestpractical.com/rt

by no means simple but once you get it running it's pretty sweet.

marty

-- 
She brings her hands up towards where my hands rested
She wraps her fingers round mine with the softness she's blessed with
She peels away my fingers, looks at me and then gestures
By pushin' my hand away to my chest, from hers 

"Dry Your Eyes" - The Streets