Re: [SLUG] Request/issue trackers - options?

[Matt Moor <m@xxxxxxxxxxxxx>]

We use Request Tracker for helpdesk ticketing in here, and it rocks. 
We've got ~20k requests/issues in it, across 4 queues, and from other 
sites I've seen, this is small.

We handle errors, requests for new services and tracking general issues. 
The only comment I'd make is that I don't think it'll allow you to 
classify a request into a category like other bug tracking / issue 
tracking software might. It seems more aimed towards helpdesk use than 
anything else.

You might also want to look at deb-bugs (The debian bug tracking system).

Cheers,

Matt



slug@xxxxxxxxxxxx wrote:

> Just a general question for the list.
>
> We've got the mediawiki going for general feature whiteboarding but it
> really doesn't cut it as an issue/bug database.
>
> I was wondering what other people are using to manage bug lists and issues
> /feature requests?
>
> The ones I've heard of include:
>
> Request Tracker
> IssueZilla
> BugZilla
> confluence (not sure if open source?)
>
> Any perferences and/or war stories most appreciated.
>
> ATB
>
> Stu
>
>