SLUG Mailing List Archives
Re: [SLUG] Request/issue trackers - options?
- To: slug@xxxxxxxxxxxx
- Subject: Re: [SLUG] Request/issue trackers - options?
- From: Matt Moor <m@xxxxxxxxxxxxx>
- Date: Mon, 06 Jun 2005 15:56:20 +1000
- Cc: slug@xxxxxxxxxxx
- User-agent: Mozilla Thunderbird 1.0 (Windows/20041206)
We use Request Tracker for helpdesk ticketing in here, and it rocks.
We've got ~20k requests/issues in it, across 4 queues, and from other
sites I've seen, this is small.
We handle errors, requests for new services and tracking general issues.
The only comment I'd make is that I don't think it'll allow you to
classify a request into a category like other bug tracking / issue
tracking software might. It seems more aimed towards helpdesk use than
You might also want to look at deb-bugs (The debian bug tracking system).
Just a general question for the list.
We've got the mediawiki going for general feature whiteboarding but it
really doesn't cut it as an issue/bug database.
I was wondering what other people are using to manage bug lists and issues
The ones I've heard of include:
confluence (not sure if open source?)
Any perferences and/or war stories most appreciated.