You have to ask yourself how long it takes to produce and TEST the CDs,
then get a list of people together and mail them all out... Fair Trading
won't take any action, and anything they Do do is not binding anyway...
Just wait. I've just telephoned them and I'll post their reply shortly.
>You don't think this is "exceptional" enough??? How would you feel if you
>bought something and it doesn't work? What's worse is that the company
>gives you a crap "solution" that does not work, and when you request a
>replacement CD A MONTH OR TWO later, you get no reply? How much more
>"exceptional" am I suppose to tolerate before I start complaining???
>As for your comment "Do that and many mags may decide it aint worth it
>including Linux disks anymore if the users behave like that", the CDs
>weren't included, they weren't free -> I bought it with cash for God's
>sake! It is the company's responsibility to ensure the products they sell
>to consumers are in working order. Otherwise the consumer has EVERY right
>to make a claim with the Consumer Affairs department (or whatever its
>called), not when the case becomes "exceptional".
> Michael Lake wrote:
>> > Has anyone received a replacement disk yet for the faulty disk that
>> was sold
>> > with the Next Linux handbook? Has anyone even received a reply? If we
>> > hear anything soon, would anyone be interested in making a collective
>> > approach to Consumer Affairs to speed up the process a bit?
>>You only do that in exceptional circumstances. Do that and many mags may
>>decide it aint worth it including Linux disks anymore if the users
>>behave like that. Reserve Consumer Affiars for really neg ligent or
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