But the point is, they should have at least took one set of CDs off the production line and tested it BEFORE selling the product. Would you agree with that? They really do have a serious quality management problem.
I once had a faulty CD on a magazine cover. Took over a month for a replacement to come. And that was a single customer. These people have thousands of CD's to ship. I wouldn't be getting upset after 10 days.Amanda----- Original Message -----From: Kevin Chi Wai TongSent: Thursday, September 26, 2002 1:39 PMSubject: Re: [SLUG] Next Handbook and faulty disk
I had sent an email requesting a replacement CD last Monday (16/09) and its 26/09 today. I haven't got the CD yet; not even a reply from the company. I would be more than happy to be a part of the collective approach to speed things up a bit. I am sick and tired of their work practises.
Has anyone received a replacement disk yet for the faulty disk that was sold
with the Next Linux handbook? Has anyone even received a reply? If we don't
hear anything soon, would anyone be interested in making a collective
approach to Consumer Affairs to speed up the process a bit?
SLUG - Sydney Linux User's Group - http://slug.org.au/
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