RE: [SLUG] St George net banking

["Aravind Naidu" <aravind.naidu@xxxxxxxxxxxxxxxxxx>]

CBA netbank does not use Java. It is just a plain web page with some
JavaScript. To just put a positive spin on things, CBA from March this year
went on to the browser based version. Before this, they had a Win32 client
serving out the application.
Thus, NetBank v2 is a positive step in the right direction and all non-Win32
users will appreciate the move.

I must say that I have no complaints on the speed of Netbank....

-- Aravind


> -----Original Message-----
> From: slug-admin@xxxxxxxxxxx [mailto:slug-admin@xxxxxxxxxxx]On Behalf Of
> Jamie Honan
> Sent: Monday, 17 July 2000 10:21
> To: slug@xxxxxxxxxxx
> Subject: Re: [SLUG] St George net banking
>
>
>
> Ever helpful in my attempts to improve the profitability
> of Australian banks, I fired off the following missive
> to the CBA netbank 'helpdesk'.
>
> Why do I bother?
>
> Jamie
> ----------------------------------------
>
> to :netbank@xxxxxxxxxx
>
>
> I was also surprised to learn that I couldn't access your system
> until the next day after I had registered by phone. I also
> have an account with ANZ, this was available instantly.
>
> > We acknowledge the browser based design of the latest version of
> > NetBank does impact on transaction speed. There are a number of
> > initiatives we are working on to improve this situation.
> >
> > We have minimised the number and size of graphics appearing within
> > NetBank to maximise transaction speed. We continue to monitor the
> > performance of the NetBank system and we will continue to make changes
> > to further enhance its speed in the future.
>
> Can I suggest that your web design team has a read of Phil Greenspun's
> dead trees book, available for free online
> at http://photo.net/wtr/dead-trees/. Phil Greenspun, although very
> opinionated, has some very good ideas on database backed web sites.
>
> The first chapter is very pertinent: "Envisioning a site that won't
> be featured in suck.com"
>
> > The speed of NetBank is also dependant upon a number of factors
> > outside of the control of the Bank, including:
> > 1) the speed of your
> > computer processor;
> > 2) the amount of memory you have installed in your
> > computer;
> > 3) the speed, quality and reliability of your Internet
> > connection
> >
> > For best results we recommend using 200mhz (and faster) processors
> > with 56k (and faster) Internet connections to access NetBank. Under
> > these conditions, access to NetBank Web pages should be comparable in
> > speed to accessing other secure Web sites.
>
> I have all these, and your site is still slow.
> One of the worst things is to have Java. I'm not sure if you have this,
> but if you do, it would go towards explaining a lot.
>
> In addition, have you checked your site for accessability for the
> following users:
>
> for people who are hard of sight (e.g. legally blind)
>
> for people who turn graphics off (I have heard estimates of 10 - 15%
> of users do this)
>
> for people who use text based browsers such as lynx and w3m.
>
> Jamie
>
>
>
>
>
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