[chat] RE: [SLUG] Helpdesk

[Craige McWhirter <craige@xxxxxxxxxxxxxxxx>]

On Sun, 2001-12-23 at 13:18, Luke McKee wrote:

> 1) Missed the practical point: Short of writing ghastly kixtart script to
> change users' settings you can not expect outlook users to send plain text
> messages. I take it you have gathered this already by your animosity towards
> outlook.
> It doesn't always work even if you add a contact item that "prefers to
> receive email in plain text" in the public address book. Use a parsemime
> filter frontdoor perl script in front of gnats to solve this problem.

Only this year we (read "NT Admins make a Decision") allowed our users
to send Outlook in any formats other than plain text. I managed to hold
that one off for 3 years so it wasn't too bad a result ;)

-- 

Cheers,
      Craige.

http://mcwhirter.com.au/